Legal

Privacy policy

Effective and last updated: November 12, 2026

ottawamissedcalls.com (the “Site”) is published by Marshmallow Studio Inc. (“Marshmallow Studio”, “we”, “us”), Ottawa, Ontario, Canada. This policy explains what personal information we collect through the Site, why, who handles it, and the choices you have. We follow Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada’s Anti-Spam Legislation (CASL).

1. What we collect

When you request the report, we collect:

Your company email address (required)
Your company name (optional)
A record of your consent, including the date and time
Technical details sent with the request: referring page, campaign (UTM) parameters, browser type, and IP address

If you use the calculator on the Site, the numbers you enter are processed in your browser to show your estimate. They are not sent to us and are not stored.

2. Why we use it

To email you the report you requested
To follow up about missed-call coverage and related Nexus products, only where you have given consent
To keep a record of that consent and of our correspondence with you
To understand how the Site is used and improve it
To protect the Site from abuse and to meet legal obligations

We do not sell your personal information.

We collect your email address with your express consent, given when you tick the consent box on the report form. Each message we send identifies Marshmallow Studio as the sender and includes a working way to unsubscribe. You can withdraw consent at any time by using the unsubscribe link or by writing to the address in section 12. We will act on withdrawals without delay and no later than 10 business days.

4. Analytics

We use PostHog to measure how the Site is used, such as page views, which sections are read, calculator use, and clicks on the report and demo buttons. This runs under its own project for this Site. We do not use session recording, we do not send your email address or the numbers you enter in the calculator to PostHog, and we do not use analytics for advertising. PostHog may set a cookie or similar identifier in your browser. You can block these with your browser settings or a content blocker and the Site will still work.

We share personal information only with service providers that help us run the Site:

Amazon Web Services, which hosts the Site
Our customer relationship management (CRM) and email delivery systems, operated by Marshmallow Studio, which store your lead record and send the report
PostHog, which provides analytics as described above
Calendly, if you choose to book a demo. Booking happens on Calendly’s own site under its own privacy policy

These providers may only use your information to provide their service to us. We may also disclose information where required by law.

6. Where data is stored

Our providers operate mainly in the United States. Your information may therefore be stored or processed outside Canada and may be accessible to courts or authorities in those places under their laws.

7. How long we keep it

We keep lead records for as long as we reasonably need them to deliver the report, handle conversations with you, and meet legal requirements. If you withdraw consent or ask us to delete your record, we remove it from marketing use right away and delete it, except for a minimal record that you unsubscribed so we do not contact you again. Analytics data is kept according to the retention settings of our PostHog project.

8. Your rights

Subject to applicable law, you can ask us to:

Tell you what personal information we hold about you
Correct information that is wrong
Delete your information or stop using it for marketing
Withdraw your consent at any time

If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada at priv.gc.ca.

9. Security

We use encrypted connections (HTTPS) and restrict access to lead records to people who need them. No system is perfectly secure, so we cannot guarantee absolute security.

10. Children

The Site is for business audiences and is not directed to children. We do not knowingly collect information from anyone under 16.

11. Changes

If we change this policy, we will post the new version here and update the date at the top. For material changes affecting how we use your email, we will ask for your consent again where the law requires it.

12. Contact

Privacy questions, access requests, and unsubscribe requests:
privacy@marshmallow.studio

Marshmallow Studio Inc.
Ottawa, Ontario, Canada
marshmallow.studio